Terms and Conditions

These Terms and Conditions apply when you browse this website, request a quotation or purchase products from ZNSH Fire & Engineering Solutions.

By using this website or placing an order, you agree to these terms.

1. Business Information

ZNSH Fire & Engineering Solutions supplies fire-safety products, safety equipment and related engineering solutions from Lucknow, Uttar Pradesh.

2. Product Information

We make reasonable efforts to display accurate product names, specifications, prices, stock information and images. Product colours, packaging or minor details may differ from the images displayed.

Customers should verify that a product is suitable for their intended location and application before purchasing or installing it.

3. Prices and Taxes

Product prices are displayed in Indian Rupees. Applicable GST, discounts and delivery charges are shown during checkout before the order is placed.

We may update prices, promotions and product availability without prior notice. A price change will not affect an order that has already been accepted and paid.

4. Orders

An order is subject to stock availability, address serviceability, payment confirmation and our acceptance.

We may contact you to confirm the order, delivery location or product requirements. If an order cannot be fulfilled, we will contact you and arrange an appropriate cancellation or refund where applicable.

5. Payments

Available payment methods are displayed during checkout. Online payments are processed by an authorised payment service provider.

An online order is not treated as paid until the payment provider confirms that the transaction was successful.

6. Delivery

Delivery availability, estimated timelines and charges depend on the destination, product size, stock availability and the delivery or transport provider.

Customers must provide a complete and accurate address and a reachable phone number.

7. Cancellation, Returns and Refunds

Cancellation, return and refund eligibility depends on the order status, product type, product condition and reason for the request.

Customers should contact us promptly after discovering a damaged, defective, incorrect or missing product and retain the original packaging, invoice and supporting photos.

8. Product Installation and Use

Fire-safety products must be installed, inspected, maintained and used according to the manufacturer's instructions and applicable safety requirements.

Products requiring specialist installation or commissioning should be handled by a suitably qualified person.

9. Warranty

Warranty coverage, where available, depends on the product, manufacturer and warranty conditions. Damage caused by misuse, improper installation, unauthorised repair or normal wear may not be covered.

10. Limitation of Liability

To the extent permitted by applicable law, ZNSH Fire & Engineering Solutions will not be responsible for indirect loss caused by improper product selection, installation, maintenance, storage or use.

Nothing in these terms limits rights or remedies that cannot legally be excluded.

11. Governing Law

These terms are governed by the applicable laws of India. Subject to applicable law, disputes will fall under the jurisdiction of the competent courts in Lucknow, Uttar Pradesh.

12. Contact Us